Livestream Moderator (TikTok Shop)

Key Responsibilities

• Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
• Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
• Aid the host by managing questions, comments, and any technical issues that arise during the live broadcast.
• Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
• Filter and report inappropriate comments or behavior to the relevant teams promptly.
• Collaborate with the marketing and host teams to facilitate smooth live sessions.
• Track viewer engagement and provide feedback for future live stream improvements.
• Support inventory questions or issues related to products being showcased.
• Stay updated on new TikTok features and best practices for live selling.

Qualifications

• Prior experience in live chat moderation, social media management, or customer service is preferred.
• Excellent communication and interpersonal skills.
• A strong understanding of TikTok platform features and live streaming environment.
• The ability to remain professional, patient, and attentive during live sessions.
• Good problem-solving skills and quick decision-making.
• A detail-oriented approach with the capacity to multitask effectively.

Preferred Skills

• Knowledge of e-commerce and live selling environments.
• Experience working with fast-paced digital content.
• Multilingual abilities are a plus.
• A passion for social media trends and online community building.

Compensation & Benefits

• Compensation: $25 - $30 per hour
• Flexible working hours aligned with live session schedules.
• Opportunity to be part of a growing, innovative brand.
• A collaborative team environment focused on creativity and engagement.