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Job Overview

Responsibilities

• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Serve as the first point of contact, directing enquiries to the appropriate personnel or department.
• Accurately record and document call details and relevant information within our internal systems.
• Handle sensitive and confidential information with the utmost discretion, adhering to data protection and privacy regulations.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Liaise with internal teams to ensure that enquiries are resolved efficiently.
• Maintain a comprehensive knowledge of the company's mission and general operations to answer initial queries effectively.

Qualifications

• Proven experience in a call centre, customer service, or administrative role is essential.
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.
• Strong active listening skills and a high degree of empathy and patience.
• Excellent organisational skills and meticulous attention to detail.
• Proficiency in MS Office and experience with CRM systems or other data management software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in the biotechnology, pharmaceutical, or healthcare industry would be highly advantageous.

Benefits

TargED Biopharmaceuticals B.V. offers a competitive salary and is committed to the well-being and professional development of its employees. We provide a supportive and innovative work environment where you can contribute to transforming the treatment of thrombotic diseases. A comprehensive benefits package is available for full-time employees, with further details to be provided during the interview process.