On Call
Primary Job Performance Standards
Provide on-call support to the Operations and Meal Services departments on an as needed basis.
Monitors all areas of Shepherd's Table spaces to make sure they are safe and clean.
Provide security for Meal Services by organizing and monitoring the meal line and dining room before and during meal services.
Provide verbal de-escalation techniques to address incidents when they occur.
Document and report all incidents through an incident reporting tool within 24 hours of the incident occurring.
Reporting any vehicle maintenance issues to the Shepherd's Table Director of Operations.
Reporting any facility maintenance issues to the Department of General Services and Shepherd's Table Director of Operations.
Additional Requirements
- Participates in required training and development activities
- Fully cooperates with the organization's compliance and continuous quality improvement (CQI) program
- Creates a safe work environment and uses sound judgement in interactions with clients and staff to maintain safety
- Reports to work on time daily and use time clock appropriately
- Performs other related duties as assigned
Requirements
- Education/Licenses/Certifications/Experience Requirements:
- Required: High School Diploma or GED; Minimum of 1 year experience working with vulnerable populations or strong customer service
- Preferred: High School Diploma or GED: 3 plus years experience working with vulnerable populations
- Required License/Certification: Servsafe Certification, Valid Driver's License
- PREFERRED License/Certification: N/A
- Knowledge, Skills & Abilities Required:
- Excellent communication skills
- Ability to manage multiple projects and deadlines effectively
- Strong interpersonal skills with the ability to work collaboratively with diverse teams
- Strong problem solving skills and good judgement
- Empathic
- Ability to remain calm and de-escalate in stressful environments
- Organizational skills with an attention to detail
- Customer service skills with ability to put client first
- Effective team member
- Ability to drive a cargo van
- Self-starter
- Reliable and flexible
Environmental Working Conditions: Requires work in both indoor and outdoor environments. It could also require extensive driving responsibilities. Thie work spaces may or may not include heating and air conditioning controls. Standing, kneeling, bending, walking, carrying, climbing, crouching, and stooping may be required.
Physical Demands: Must be able to lift up to 50 pounds. May be required to sit or stand for long periods. This position may be active and requires driving, standing, walking, bending, kneeling, stooping, crouching, crawling and climbing.
Uniform/Dress Requirements: Standard company dress code