Litigation Support Analyst, Hosting

About the role

Provide technical Hosting support to Project Management Teams globally. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies. Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case. Troubleshoot any tech-related issues; both internally and externally. Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs. Handle multiple projects and jobs to ensure deadlines are met. Ensure smooth transition of work between day and evening shifts. Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action. Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to. Perform other tech-based special projects or duties when required. Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR. Create custom event handlers and Relativity Scripts to improve workflow.

Responsibilities

• Provide technical Hosting support to Project Management Teams globally.
• Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
• Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
• Troubleshoot any tech-related issues; both internally and externally.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Handle multiple projects and jobs to ensure deadlines are met.
• Ensure smooth transition of work between day and evening shifts.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
• Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
• Perform other tech-based special projects or duties when required.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR.
• Create custom event handlers and Relativity Scripts to improve workflow.

Requirements

• Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes and terminology into easy to understand language.
• Strong organizational skills.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Available to work overtime, including evenings and weekends as needed.
• Available by phone or email when out of the office as needed.
• Able to work well under pressure and meet tight deadlines.
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

Qualifications

• Experience in litigation technology/vendor side preferred.
• Knowledge of SQL and/or Visual Basic.
• Experience with LAW PreDiscovery or IPRO is a major plus.
• Experience with Concordance and Summation is a plus.
• Experience administrating Relativity.

Skills

• Technical skills in hosting and electronic discovery solutions.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple projects.
• Knowledge of MS Office applications.
• Experience with Relativity and LAW.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• Flexible work schedule including availability for evenings and weekends.
• Opportunities for career growth and development within the company.
• Stress-free work environment with a positive attitude and supportive team culture.

Pay

Compensation is commensurate with experience.

Schedule

Flexible work schedule including availability for evenings and weekends.