Litigation Support Analyst (Hosting)

Responsibilities

• Provide technical Hosting support to Project Management Teams globally, as well as administrative support to the SAM team, and assist with Managed Services clients.
• Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.
• Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
• Assist with E-mail gate keeping of Managed Services clients.
• Support with billing and invoice QC of Managed Services and inclusively billed clients.
• Organize and maintain all historical data and reports related to client profitability.
• Troubleshoot any tech-related issues, both internally and externally.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Handle multiple projects and jobs to ensure deadlines are met.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
• Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
• Perform other tech-based special projects or duties when required.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR.

Requirements

• Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes and terminology into easy to understand language.
• Strong organizational skills.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Available to work overtime, including evenings and weekends as needed.
• Ability to work well under pressure and meet tight deadlines.
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

Skills

• Experience in litigation technology/vendor side preferred.
• General data analytics experience.
• MS Access / database experience.
• Knowledge of SQL and/or Visual Basic.
• Experience with LAW PreDiscovery or IPRO is a major plus.
• Experience with Concordance and Summation is a plus.
• Experience administrating Relativity.

Benefits

• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• You even get your birthday off because let's face it, we're stoked that you were born.