Linux Desktop Support

About the role

The Department of Electrical and Computer Engineering seeks a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.

Responsibilities

• Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
• Deploy, configure, and maintain Linux-based operating systems and applications.
• Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
• Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
• Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
• Manage user accounts, permissions, and access rights on Linux desktop systems.
• Monitor system backups and perform archival of data as users leave or systems are replaced.
• Monitor system performance and proactively identify potential issues or areas for improvement.
• Document system configurations, processes, and troubleshooting procedures.
• Stay updated with the latest industry trends and technologies related to Linux desktop support.

Qualifications

• Minimum Education and Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Other Required Qualifications: Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux. In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting. Experience with hardware troubleshooting, including desktops, workstations, and laptops. Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls. Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum. Ability to work independently, prioritize tasks, and manage time efficiently. Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Preferred Qualifications: Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus. Previous experience within an academic institution or national research lab.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more!