Desktop Support

Shift: 1st Shift We are looking for a contractor to support our Daily Depot operations. The role includes using ServiceNow to manage incidents and requests, resolving equipment and application issues, and deploying equipment. Responsibilities encompass tasks for new hires, upgrades, asset updates, peripherals, shipping boxes for equipment returns, receiving incoming equipment, and addressing various task requests in our queues. Additionally, the contractor will assist with imaging and QA of equipment, refreshes, iPhone support, equipment repairs, receiving and storing new hardware from vendors, and other miscellaneous tasks related to our daily support activities. Skills Proficient in using ServiceNow or similar incident management systems. Strong troubleshooting skills for hardware and software issues. Experience with equipment deployment and configuration. Knowledge of imaging and quality assurance processes for IT equipment. Ability to support mobile devices, particularly iPhones. Excellent communication and customer service skills. Experience in managing asset updates and inventory control. Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position. iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.