Limited-Service Hotel General Manager

Job Summary

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.

Core Job Responsibilities & Duties

• Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
• Maintain financial performance and adjust as necessary to meet revenue and profit goals
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
• Recruit, train, and develop team members, ensuring they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
• Create and maintain a positive work environment that fosters teamwork and employee engagement
• Manage inventory and order supplies to maintain adequate levels and minimize waste
• Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Lead all key property issues including capital projects, customer service and refurbishment
• Handle complaints and oversee the service recovery procedures
• Prepare a monthly financial reporting for owners and stakeholders
• Help in the procurement of operating supplies & equipment and contact third-party vendors for essential equipment and services
• Coordinate with the Head-of-departments for the execution of all activities and functions
• Develop and manage Hotel Executive team to ensure career progression and development
• Establish and maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
• Implement and maintain effective open-door communication system across all departments
• Create and maintain the company culture while educating team members about company motto and values
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Ensure the quality of operations both (internal & external audits)
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Ensure compliance with all local, state, and federal regulations
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
• At least 5-years of experience in the hospitality industry
• At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage and lead a team
• Ability to manage financial performance and achieve revenue and profit goals
• Present strong understanding of P&L statements and the ability to reach with impactful strategies
• Strong organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Proficient in Microsoft Office and hotel software(s)