Limited-Service Hotel General Manager

Core Job Responsibilities & Duties

• Oversee and manage all hotel operations, including but not limited to front desk, housekeeping, maintenance & sales
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
• Monitor financial performance and adjust as necessary to meet revenue and profit goals
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
• Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
• Create and maintain a positive work environment that fosters teamwork and employee engagement
• Manage inventory and order supplies to maintain adequate levels and minimize waste
• Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Lead all key property issues including capital projects, customer service and refurbishment
• Handle complaints and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan and capital budget
• Closely monitor the hotel’s daily reports on a daily basis and take decisions accordingly
• Ensure all monthly financial outlooks for rooms, food & beverage, admin & general are on target and accurate
• Maximize room yield and hotel revenue through innovative sale practices and yield management programs
• Prepare a monthly financial reporting for owners and stakeholders
• Helping in the procurement of operating supplies & equipment and contacting with third-party vendors for essential equipment and services
• Coordination with the Head-of-departments for the execution of all activities and functions
• Develop and manage Hotel Executive team to ensure career progression and development
• Establish & maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
• Create and maintain the company culture while educating team members about company motto and values
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations
• Carry out verbal & written policy changes and instructions
• Ensure all decisions are made in the best interest of the hotel and management
• Ensure compliance with all local, state, and federal regulations
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
• At least 5-years of experience in the hospitality industry
• At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations & sales
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage and lead a team
• Ability to manage financial performance and achieve revenue and profit goals
• Present strong understanding of P&L statements and the ability to reach with impactful strategies
• Strong organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Must have a flexible work schedule