Lifestyle Manager (DTX83126)

About the role

RealManage is a national community management firm ranked among the top in the industry (#3 out of 5,000+), serving homeowners’ associations, condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally renowned developer and builder clients across 16 states and Washington, DC. We deliver innovative, cloud-powered solutions with transparency, rapid performance measurement, and a culture that values professional growth and diversity.

Responsibilities

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours
• Provide amenity center tours to prospective buyers
• Welcome new homeowners and conduct orientation, including welcome packets, mailbox keys, key fobs, gate decals, HOA website overview, community events, and amenity rules & regulations
• Manage the HOA website and key fob system to ensure accurate resident information entry
• Serve as local resource and liaison between residents, the HOA, and the developer
• Maintain the Welcome & Amenity Center in a clean, resident-ready state at all times
• Assist in community email communications, including weekly newsletters
• Coordinate event setup, management, and cleanup with the Lifestyle Director
• Create themed event flyers following legal guidelines
• Manage the HOA online calendar by adding events, flyers, and RSVP tracking
• Solicit and manage event sponsorships to increase budget capacity
• Recruit and organize volunteers
• Provide assistance to resident-run groups when requested
• Conduct satisfaction surveys to gather resident feedback on past events and new ideas
• Maintain detailed event records, including Event Planning Sheets and Event Reviews, and send follow-up “thank you” letters as needed
• Address and resolve resident and guest complaints related to the department, escalating to the Manager when necessary
• Build and maintain positive resident relationships to ensure high service levels, timely issue resolution, effective communication, and continuous service improvement
• Attend monthly meetings and required training
• Conduct business with the highest standards of personal, professional, and ethical conduct
• Analyze and handle a variety of situations to prevent potential problems
• Prioritize and complete various projects and work-related tasks as assigned