Community Manager (Beauty) [AQ-17895]

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must preserve all substantive info, not invent. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also avoid repeating job title as heading. No Job ID. Must use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to parse the posting. Content: - Intro paragraph: "Aquent is partnering with a global leader in the beauty and consumer goods industry, a company dedicated to enhancing lives through innovative products and exceptional customer experiences. This organization is at the forefront of digital engagement, connecting with consumers across various platforms to build strong, lasting relationships. As a key player in this dynamic environment, you will have the unique opportunity to directly influence consumer perception and contribute to the evolution of digital communication strategies, making a tangible impact on brand loyalty and market presence. Are you passionate about connecting with consumers in the digital space and shaping brand experiences? We are seeking a proactive and engaging individual to step into a pivotal role, serving as a Digital Advisor who will directly interact with our vibrant community across popular social media platforms. You will be the voice of our brand, turning every interaction into an opportunity to delight, inform, and influence. This is your chance to contribute significantly to our digital presence, leverage your creativity to craft compelling responses, and play a crucial part in our ongoing success by providing invaluable consumer insights that drive product and content innovation." That's about the role. Could be "About the role". We'll put that as

  About the role

  and then

  with that paragraph. Next: "Key Responsibilities" heading then list of responsibilities. We'll create

  Responsibilities

  then
  • each bullet. List items: - Serve as a Digital Advisor across all social platforms by reactively engaging with fans and followers on a timely manner. - Support public channels (social, reviews, Q&A) by providing insight, strategy recommendations and engagement as needed. - Attend team trainings, work sessions and meetings to stay up to date with social strategies and best practices. - Follow provided social FAQ documents for launches and key social moments. - Compose custom responses that clearly address consumer issues in an understandable way. - Recognize and recommend new ways to influence consumers in their purchase decision. - Alert critical customer complaints to internal teams and assist with problem solving. - Provide social content and engagement recommendations based on consumer feedback and trends. - Stay up to date on new social media platforms, tools and best practices. - Live in the social ecosystem, staying on top of emerging trends in the landscape. - Maintain 100% Reply Rate and established Response Time goals across social channels. - Maintain consumer satisfaction and sentiment scores as established by the group. - Monitor personal social KPIs using internal tools. - Offer schedule flexibility to support the needs of the business, including weekends. - Meet established quality standards in all contacts across all channels. - Recognize opportunities for improvement in policies or processes and lead initiatives to reduce disruptions in service or detract from customer satisfaction. - Document product issues in a way that the information can be used for product improvement or development. - Accurately enter required information in the customer relationship management system and surveys to ensure data integrity. We need to ensure we keep all. Next: "What You’ll Bring" then Must-Have Qualifications list, then Nice-to-Have Qualifications. We'll create

    Requirements

    maybe combine Must-Have and Nice-to-Have? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate? Probably Requirements for must-have, Qualifications for nice-to-have? But they said "What You’ll Bring Must-Have Qualifications" and "Nice-to-Have Qualifications". Could treat Must-Have as Requirements, Nice-to-Have as Qualifications. Or combine both under Requirements? The instruction says prefer a few substantive sections over many thin ones. So maybe combine Must-Have and Nice-to-Have into one Requirements section, but we could also split into Requirements and Qualifications. However they said "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include both Requirements and Qualifications if there is content. We have both Must-Have and Nice-to-Have. So we can have Requirements (must-have) and Qualifications (nice-to-have). That seems appropriate. Thus:

    Requirements

    with
    • list of must-have qualifications. List: - Bachelor’s Degree. - 1-2 years of social media engagement experience. - Customer service experience. - Customer-obsessed mindset. - Knowledge and experience with major social media platforms. - Ability to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team. - Sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends. - Ability to report back to internal teams to funnel insights into product / experience / content creation strategy. - High level of organization, attention to detail, and a positive attitude. - Exceptional writing skills. - Excellent problem-solving ability. - Proficient in Microsoft applications including PowerPoint, Word, and Excel. We need to keep each as separate bullet. Next:

      Qualifications

      with nice-to-have: - Interest in beauty, fashion, and/or lifestyle brands. That's it. Now Benefits: The posting mentions Aquent Talent benefits: "Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium." That's benefits. So we can include a Benefits section. Also there is mention of "Aquent is an equal-opportunity employer." That's boilerplate EEO, should be removed. Also "More information on our awesome benefits!" is promotional but we can keep benefits description. We should not include "Aquent Talent connects the best talent..." maybe that's part of boilerplate? It's describing Aquent Talent, but could be considered part of the posting but not essential? It's about the staffing agency. Might be considered boilerplate but it's describing the partner. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The Aquent Talent description is not exactly legal boilerplate; it's a description of the staffing firm. Might be considered part of the posting but not essential to the role? However it's substantive info about the employer (Aquent). Could keep as part of About the role? But we already have About the role paragraph describing the client. The Aquent Talent description is about the staffing agency; maybe we can keep it as part of About the role? But we already have a paragraph about the role. The Aquent Talent description is more about the agency; could be considered boilerplate but not explicitly legal. The instruction says remove boilerplate, but not necessarily all descriptive text about the agency. However to be safe, we could include a brief sentence about Aquent Talent benefits in Benefits section, and maybe not include the earlier "Aquent Talent connects the best talent..." as it's somewhat promotional. But we need to preserve ALL substantive information; do NOT invent or summarize away detail. The Aquent Talent description is substantive about the staffing firm. However the instruction says "Prefer a few substantive sections over many thin ones." So we could incorporate that into Benefits or About the role? But it's not about the role. Might be considered not essential to the role but still part of posting. The instruction says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It does not say to remove staffing agency description. So we should keep it. Where to place? Could be part of About the role? Or we could add a section "About Aquent Talent"? Not in allowed headings list. But we could incorporate into Benefits? Not exactly. Maybe we can add a short paragraph after About the role before Responsibilities, but we need to use

      for prose. Could add another

      describing Aquent Talent. However the instruction says "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but they gave examples. It's safer to stick to those headings. So we could incorporate the Aquent Talent description into the About the role paragraph (makes it longer). That would preserve the info. Let's do that: extend About the role paragraph to include both the client description and Aquent Talent description. Thus About the role paragraph: combine the initial paragraph about the client and the Aquent Talent description. Let's craft: "Aquent is partnering with a global leader in the beauty and consumer goods industry, a company dedicated to enhancing lives through innovative products and exceptional customer experiences. This organization is at the forefront of digital engagement, connecting with consumers across various platforms to build strong, lasting relationships. As a key player in this dynamic environment, you will have the unique opportunity to directly influence consumer perception and contribute to the evolution of digital communication strategies, making a tangible impact on brand loyalty and market presence. Are you passionate about connecting with consumers in the digital space and shaping brand experiences? We are seeking a proactive and engaging individual to step into a pivotal role, serving as a Digital Advisor who will directly interact with our vibrant community across popular social media platforms. You will be the voice of our brand, turning every interaction into an opportunity to delight, inform, and influence. This is your chance to contribute significantly to our digital presence, leverage your creativity to craft compelling responses, and play a crucial part in our ongoing success by providing invaluable consumer insights that drive product and content innovation. Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium." But note we already have Benefits section that will list benefits. To avoid duplication, we might not repeat benefits in About the role. However the instruction says preserve ALL substantive information; we can keep benefits in Benefits section and not duplicate. So we could omit benefits from About the role paragraph to avoid duplication. But we need to preserve the Aquent Talent description about connecting talent etc. That part is not benefits. So we can keep: "Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands." That's substantive. We'll keep that. Thus About the role paragraph: first part about client and role, then sentence about Aquent Talent. Now Benefits section: we will list benefits: subsidized health, vision, and dental plans; paid sick leave; retirement plans with a match; free online training through Aquent Gymnasium. We need to use

      • for list. Now Pay and Schedule: The posting does not mention specific pay or schedule details besides "Offer schedule flexibility to support the needs of the business, including weekends." That's a responsibility, not a schedule section. There's no explicit pay or schedule info. So we should NOT create Pay or Schedule sections because they are not stated. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have, so we include Benefits. Pay and Schedule we omit. Skills: The posting does not have a separate Skills section; skills are embedded in qualifications. Could we create a Skills section? The instruction: prefer a few substantive sections over many thin ones. Since we already have Requirements and Qualifications, we could omit Skills. But we could also combine skills into Requirements. I think we omit Skills. Thus final sections: About the role,