Licensing Specialist (Hybrid)

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Provide comprehensive onboarding and administrative technical support to Agents, Field Operations Managers, Agency Management Specialists (AMS’s), Personal Lines Marketing Specialists (PLMS’s), Territory Managers, and Flood Territory Managers specific to appointing licensed agents for Selective. Validate, maintain, and update licensing information in appropriate Selective approved systems and State-based systems in accordance with State and Federal regulations. Verify integrity and completeness of agency onboarding documentation. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Create new agency setups, including:
  • Obtaining and retaining appropriate onboarding documentation (executed contracts, W9s, E&O, and Purchase Agreements)
  • Verification of State appointments by required lines of business
  • Entry of data into various agency management systems (AGT5, Torrent, CRM, Vertafore, Ivans)
  • Recording and verification of commissions and Automated Clearing House (ACH) data or originating agency downloads for Flood
• Manage the creation, maintenance, and termination of individual agency user profiles accurately within the Flood quoting system, including updating user information, validating user access levels, and verifying National Producer Number (NPN) when the user is appointed with Selective.
• Research and register agency and producer licenses in accordance with State regulations.
• Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remain compliant with both Selective and State guidelines. Validation consists of verification from agency management systems (Vertafore) and State-based Department of Insurance websites to various Selective systems.
• Handle agency and producer terminations in accordance with the appropriate state Department of Insurance requirements. Update agency management systems (AGT5, Vertafore, Torrent) accurately to reflect changes in appointment status. Communicate with all impacted parties regarding changes in appointment condition.
• Work closely with Field Managers and in-house staff when processing all necessary agency/producer changes, agency/producer appointments, and general inquiries within department time standards. Ensure that all changes are made accurately and understand the downstream impacts when changes are made in various systems. Aid in the formation and maintenance of agency hierarchy changes, ensuring appropriate appointments and linkages are in place.
• Maintain a working knowledge of state licensing regulations and any changes that occur. Develop a strong knowledge of each system utilized by the department as well as how each of these systems integrates with each other. Understand licensing requirements specific to Flood insurance and the National Flood Insurance Program (NFIP).
• Communicate daily with agency staff in a professional manner and within department standards via email and phone calls. Assist clients with obstacles regarding policy downloads, user access requests, commission questions, and documentation retrieval.
• Manage requests regarding agency mergers and acquisitions, including updating agency contracts, customized system setups, and customized agency commission agreements. Communicate directly with agencies and field staff involved in a timely fashion to ensure completeness and accuracy of setups. Update all systems involved accurately and in accordance with State guidelines.

Qualifications

Knowledge and Requirements

• Ability to manage multiple tasks and maintain the necessary attention to detail in a high-volume environment.
• Excellent interpersonal skills with a commitment to work successfully in a team environment and foster teamwork.
• Professional communication skills.
• Meticulous attention to detail.
• Exceptional customer relations skills to support a strong customer service focus.
• Organizational and planning skills.
• Independent decision-making and problem-solving skills.
• Strong computer skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, OneNote, CRM).

Education and Experience

• College degree preferred.
• Agency Licensing or Agency Operations experience is a plus.
• Working knowledge of DocuSign, Vertafore, and IVANS is a plus.

Benefits

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include:

• Comprehensive health care plans
• Retirement savings plan with company match
• Discounted Employee Stock Purchase Program
• Tuition assistance and reimbursement programs
• 20 days of paid time off

Additional details about our total rewards package can be found by visiting our benefits page.

Pay

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range: USD $58,000.00 - USD $75,000.00 /Yr.