Licensing & Contracting Representative

Key Responsibilities

• Answer inbound calls and make outbound calls as needed
• Respond to agent emails via a Ticket System
• Provide agents with back-office support
• Aid agents with commissions questions, leads support, product information, and more
• Promote and support Allstate Health product sales
• Maintain positive working relationships with assigned accounts
• Met or exceed call quality metrics
• Provide world-class support on every call

Skills and Competencies

• Insurance industry knowledge, specifically Life & Health is required
• Background in account management
• Exceptional phone etiquette
• Excellent written, verbal, listening and interpersonal skills
• Ability to multi-task and prioritize workload with little oversight
• Ability to work remotely, with a team of others who are also working remotely
• Sit and work at a computer for long periods of time is required
• Proficient with Microsoft Office Suite
• Intermediate knowledge on how to use a computer, if issues arise should be able to do minor troubleshooting
• Positive attitude

Qualifications

• High School Diploma or GED
• 2 years Customer Service and Call Center experience

Compensation

Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.

Benefits

No specific benefits are mentioned in the job description.