Licensed Transaction Coordinator - Hawaii

About the role

Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.

Responsibilities

• Take ownership of every possible task appropriate for a coordinator, anticipating needs and staying a step ahead to provide agents with time and peace of mind.
• Manage a high volume of deals (30-50 per month on average during busy months), ensuring quick response times and proactive follow-up.
• Coordinate property access for inspectors, appraisers, and other vendors.
• Manage all paperwork related to the transaction, drafting addenda as needed, processing disclosures, and ensuring completeness of files.
• Build relationships with agents to understand their working styles and provide exceptional client service throughout the home-buying and selling experience.
• Guide clients through the closing process, promptly responding to their questions and minimizing stress.
• Ensure all contractual deadlines are met, alerting all parties when a deadline is at risk and mitigating that risk when possible to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.

Requirements

• A real estate license is required.
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle of closing a real estate transaction is preferred.
• One year of customer service experience is required.
• Excellent attention to detail, organizational, and interpersonal skills.
• Clear and concise verbal and written communication.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• Experience using email and phone to communicate with clients and other parties required.
• A calm demeanor when resolving issues and communicating with agents and clients.
• Experience juggling multiple priorities in a fast-paced environment.
• A strong sense of accountability for the agent and client experience.

Qualifications

• A calm demeanor when resolving issues and communicating with agents and clients.
• An ability to save the day and a passion for delivering world-class service experiences that create raving fans out of every agent and client we support.

Skills

• Attention to detail
• Organizational skills
• Interpersonal skills
• Customer service experience
• Basic technology proficiency
• Email and phone communication skills
• Ability to learn new technologies
• Experience with Google suite
• Experience with Redfin proprietary tools

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement plan
• Paid-time off

Pay

$22.80-$35.50 per hour

Schedule

Monday–Friday, 8am - 5:00pm. This is a fully remote position, with up to 4 in-office visits per year for team events.