Licensed Team Lead - Palm Beach Gardens, FL - LensCrafters

About the Role

The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering exceptional customer service. Ensures customers and patients are always delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to exceptional results.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service
• Be proactive and solution driven, with accurate execution and product knowledge
• Assist customers with selections, provide recommendations, and assist sales associates
• Serve as a responsible alternate store key holder
• Under current and valid state Opticianry license: provide expertise and product knowledge on lens choices based on the patient's vision needs and OD prescription; adjust and/or repair eyewear as needed; present and dispense eyewear; perform accurate digital measurements

While working in the Lab, if applicable:

• Custom fit glasses and precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

Basic Qualifications

• HS diploma/GED
• Current and valid state Opticianry license
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay and Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.