Licensed Team Lead - LensCrafters - Tallahassee, FL

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care. Everything we do centers around sight, delivering quality care to help others see the joy in life. As part of EssilorLuxottica, a global leader in vision care products, we drive innovation in the eyewear and eyecare industry alongside over 200,000 dedicated employees worldwide.

About the role

The Licensed Team Lead creates exceptional value for customers and patients by delivering outstanding service and ensuring their delight. This role assists in achieving store success by managing key optical and lab processes (if applicable) to exceptional results.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service through proactive, solution-driven, and accurate execution with strong product knowledge.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• Under a current and valid state Opticianry license:
  • Provide expertise and product knowledge on lens choices based on patient vision needs and OD prescription.
  • Adjust and/or repair eyewear as needed.
  • Present and dispense eyewear, and perform accurate digital measurements.
• In the lab (if applicable):
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Work with associates to strengthen their knowledge, skills, and certification for foundational product and store processes related to lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Create a safe working environment, demonstrating safe work practices.
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Requirements

• High school diploma or GED.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication, listening, and interpersonal skills.
• Strong basic math skills and problem-solving ability.
• Sales skills and familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Experience with optical machinery/instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off and vacation.
• Various employee discounts.