Licensed Team Lead - LensCrafters - Vero Beach, FL

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care. We focus on quality sight and optical standards to innovate the future of optical care. As part of EssilorLuxottica, a global leader in vision care products, we drive transformation in the eyewear and eyecare industry with over 200,000 dedicated employees worldwide.

About the role

The Licensed Team Lead creates exceptional value for customers and patients by delivering outstanding service and managing key optical and lab processes to ensure store success. This role serves as an alternate store key holder and assists in achieving exceptional results in customer satisfaction and operational efficiency.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service with proactive, solution-driven, and accurate execution.
• Assist customers with selections, provide recommendations, and support sales associates.
• Under a valid state Opticianry license:
  • Provide expertise on lens choices based on patient vision needs and OD prescription.
  • Adjust and/or repair eyewear as needed.
  • Present and dispense eyewear, and perform accurate digital measurements.
• In the lab (if applicable):
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Strengthen associate knowledge, skills, and certification for lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Maintain a safe working environment, demonstrating safe work practices.
  • Perform basic operation, cleaning, and maintenance of lab tools and systems.

Requirements

• High school diploma or GED.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication, listening, and interpersonal skills.
• Basic math skills and problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Experience with optical machinery and instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off and vacation.
• Various employee discounts.