Licensed Supervisor - Patient Access
What will you be doing?
Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
Establish clear performance expectations aligned with client KPIs and program goals.
Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services.
Drive accountability through performance evaluations, feedback, and development planning.
Oversee staffing, workload distribution, and service continuity in a virtual environment.
Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
Analyze performance metrics and identify opportunities for operational improvement.
Collaborate cross-functionally to enhance program performance and patient experience.
Support hiring, onboarding, and training of new team members.
Serve as operational support during high-volume periods as needed.
What do you need for this position?
- Bachelor’s Degree or equivalent work experience required
- Active RN license required
- Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
- Strong understanding of call center operations and virtual team management
- Proficiency with Microsoft Office and call center technologies
- Demonstrated leadership, coaching, and team development skills
- Excellent communication, interpersonal, and patient advocacy skills
Pay
The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Equal Opportunity & Inclusion
Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.