Supervisor, Patient Access

Career Opportunity

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

This position pays between $47,400 - $59,250/yr based on experience

About the Role

The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Job Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training to staff.
• Maintains daily productivity and communicates to staff.
• Reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Schedules staff, including assigning rotation, time off, and call-offs as necessary.
• Manages the upfront collection process and assigns goals, providing coaching and corrective action as appropriate.
• On-call rotation, including days, nights, and weekends as necessary.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects in regards to implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Gathers statistical information of assigned.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Employment Qualifications

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED
• 2 Year/ Associates Degree or 4 year/ Bachelor's Degree preferred
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI

Job Competencies

• Decision Making
• Courage
• Influencing
• Coaching & Developing Others
• Emotional Intelligence
• Creating an Inclusive Environment