Licensed Practice Manager

About the role

The Licensed Practice Manager (LPM) oversees all aspects of the location's business operations. They champion their team through development programs, coaching, mentoring, and performance management. Their primary responsibility is to drive top line sales, increase margins, control payroll expenses, and enhance profitability to meet the company's business objectives.

Responsibilities

• Create memorable patient experiences and "keep score."
• Ensure professional eye exams and medical services are provided, along with quality product selection and acceptance of vision insurance plans.
• Work directly with staff and OD partners to maintain high standards of patient care and service.
• Build an effective team that collaborates to achieve results, addressing unique strengths and challenges with clear objectives and high standards.
• Recruit and retain top talent aligned with AEG's values, fostering a culture of continuous improvement and learning.
• Perform optical dispensing tasks including fitting glasses, placing prescriptions in lenses, collecting measurements, interpreting prescriptions, and working closely with the District Manager to achieve financial goals.
• Adapt to new problems, solve creatively, and develop others within the AEG platform.
• Manage daily sales, identify gaps, and implement solutions to improve performance.
• Promote the practice's selling strategy and the Acuity Way, protecting the company from loss through loss prevention measures.
• Partner with Human Resources to ensure compliance with company policies and guidelines.

Qualifications

• 3-5 years of professional setting background with leadership capacity.
• State licensure.
• Optical dispensing experience.
• Business degree in hospitality, business, or related field in management.
• Excellent verbal and written communication skills.
• Optician certification.

Benefits

• 401(k) with match.
• Medical, dental, life, STD, LTD coverage.
• Vision service plan.
• Employee vision discount program.
• HSA/FSA options.
• TOP benefits available to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.