Licensed Practice Manager

About the role

The Licensed Practice Manager “LPM” oversees all aspects of the location's business operations. They champion their team through development programs, coaching, mentoring, and performance management. Their goal is to drive top line sales, increase margins, control payroll expenses, and enhance profitability to meet the company's business objectives.

Responsibilities

• Create memorable patient experiences and “keep score” to boost sales and profitability.
• Ensure the provision of professional eye exams and medical services, along with quality product selection and acceptance of vision insurance plans.
• Work closely with staff and OD partners to maintain high standards of patient care and service.
• Build an effective team that collaborates to achieve results, addressing unique strengths and challenges with clear objectives and high standards.
• Recruit and retain top talent aligned with AEG's values, fostering a culture of continuous improvement and innovation.
• Perform optical dispensing tasks including fitting glasses, measuring eyes and faces, interpreting prescriptions, and ensuring proper lens placement.
• Collaborate with the District Manager to achieve and exceed financial plans for the practice.
• Adapt to new challenges, learn quickly, and develop creative solutions to improve performance.
• Manage daily sales, identify gaps, and implement solutions to optimize performance.
• Promote the practice's selling strategy and the Acuity Way, while protecting the company from loss prevention.
• Partner with Human Resources to ensure compliance with company policies and guidelines.

Qualifications

• 3-5 years of professional setting background with leadership capacity.
• State licensure.
• Optical dispensing experience.
• Business degree in hospitality, business, or a related field in management.
• Excellent verbal and written communication skills.
• Optician certification.

Benefits

• 401(k) with match.
• Medical, dental, life, STD, LTD coverage.
• Vision service plan.
• Employee vision discount program.
• HSA/FSA options.
• TOP paid holidays.