Licensed Optical Manager - Lithia Crossing

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring accuracy
• Ensure finished eyewear meets our optical standards and customer requirements
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and setting a positive example
• Implement retail experience programs to enhance customer loyalty and engagement
• Report to the Store Leader, coordinating with them to manage staffing needs and oversee the Optician Apprentice Program
• Stay updated on HR policies and procedures to maintain a productive, safe work environment
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who drives optical metrics and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions
• A passionate individual who is dedicated to the eyewear and retail industries
• A clear and effective communicator who can simplify complex terms for customers
• Dedicated to exceeding expectations to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Strong leadership and mentoring skills
• Ability to make decisions with professionalism and openness
• Effective communication skills to explain technical terms
• Dedication to customer and team satisfaction
• Attention to detail and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Professionalism and dedication to work
• Not on the LEIE

Skills

• Excellent customer service and problem-solving skills
• Strong leadership and management abilities
• Technical knowledge of optical products and services
• Effective communication and interpersonal skills
• Ability to adapt to changing environments and priorities

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Paid vacation days
• Retail Savings Plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits for part-time employees

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're committed to reimagining what a business can be, doing good in the world without charging a premium. We're dedicated to making exceptional vision care simple and accessible, and we support the Buy a Pair, Give a Pair program to distribute glasses to those in need. We're always looking for ways to innovate and make a difference, and we welcome talented individuals to join our team.