Licensed Optical Manager

Job Summary

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely.

Major Tasks, Responsibilities, And Key Accountabilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication, and maintaining a friendly, pleasant demeanor with Members at all times.
• Supports Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money-related transactions, and completing paperwork necessary to place and process orders.
• Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
• Manages all sales opening and closing procedures at the end of the shift. Ensures accurate funds are collected, and payments are made at the point of service.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spend downtime engaging with members in front of Optical.
• Communicates and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member's performance, and doctor relations.
• Ensures workstation/Optical department is always maintained and clean.
• Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
• Maintains all club policies and procedures.
• Performs other duties as assigned.

Qualifications

• Must be licensed to work as an optician within the State and keep license up to date and active.
• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills, and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Environmental Job Conditions: Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance. Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents. Requires the use of Optical hand tools to adjust and repair Members' eyeglasses, which includes the insertion and removal of nose pads and small screws.

At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $30.00.