Licensed Optical Manager - Mansfield Crossing

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust, and fit eyewear with precision
• Ensure finished eyewear meets our optical standards and customer requirements
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and setting a positive example
• Uphold exceptional service standards and implement retail experience programs to enhance customer loyalty and engagement
• Report to the Store Leader and collaborate on staffing needs and the Optician Apprentice Program
• Stay updated on HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who drives optical metrics and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• A passion for the eyewear and retail industries, and ability to communicate complex information clearly and effectively
• Dedicated to exceeding customer expectations and team member satisfaction
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• A degree in Optometry or related field preferred
• Experience in a managerial role within the optical industry
• Knowledge of optical equipment and technology
• Excellent communication skills
• Ability to handle multiple tasks and adapt to a fast-paced environment

Skills

• Strong leadership and mentoring skills
• Customer service orientation
• Technical knowledge of eyewear and optical processes
• Effective problem-solving and decision-making abilities

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• 1 Paid Holiday(s)
• 1 Vacation day(s) per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Pay

Warby Parker offers a competitive compensation package, including a base salary/hourly rate and variable compensation. Final compensation is determined based on qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees.