Licensed Optical Manager - STUYVESANT PLAZA

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring flawless accuracy
• Ensure finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by providing feedback, conducting development conversations, and setting a positive example
• Uphold exceptional service standards and implement retail experience programs to enhance customer loyalty and engagement
• Report to the Store Leader, collaborating to forecast staffing needs and oversee Optician Apprentice Program participants
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions for the team
• Passionate about the eyewear and retail industries, with a clear and effective communication style
• Dedicated to exceeding expectations to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for oneself and the team
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passport photo
• Valid driver’s license
• Pass background check
• Pass drug screening

Skills

• Strong leadership and mentoring skills
• Excellent customer service and communication abilities
• Proficient in optical fitting and prescription terminology
• Ability to manage multiple tasks and adapt to a fast-paced environment

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Paid vacation days
• Roth 401(k) retirement savings plan
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time positions typically offer a standard 40-hour workweek, while part-time roles may vary. Accrued paid sick leave and holiday policies differ based on the location and type of employment.