Licensed Optical Manager - Edge District

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring accuracy
• Ensure finished eyewear meets our optical standards and customer requirements
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and setting a positive example
• Implement retail experience programs to enhance customer loyalty and engagement
• Report to the Store Leader, coordinating with them to manage staffing needs and Optician Apprentice Program participants
• Stay updated on HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who drives optical metrics and adheres to strict standards
• Able to make decisions professionally and with an open mind
• Passionate about the eyewear and retail industries
• A clear and effective communicator, able to simplify technical terms for customers
• Dedicated to exceeding expectations for both customers and teammates
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passport photo
• License to practice optometry in the state where you will be working
• Experience in a managerial role
• Ability to operate with professionalism and openness
• Passion for the eyewear and retail industries
• Clear communication skills to explain technical terms
• Ability to go above and beyond to make customers and teammates happy
• Attention to detail and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Skills

• Strong leadership and mentoring abilities
• Excellent customer service and problem-solving skills
• Ability to handle multiple tasks simultaneously
• Proficiency in optical measurement and fitting techniques
• Effective communication and interpersonal skills
• Ability to stay current with industry trends and best practices
• Strong organizational and time management skills

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• 1 Paid Holiday(s)
• 1 Vacation day(s) per year
• Retail Savings Plan (401(k))
• Parental Leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits for full-time employees
• Some benefits for part-time employees

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.