Licensed Health Insurance Representative (License Req) Remote TP87127

About the role

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Requirements

• Must have a current, active home state health insurance license.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer Service and/or Sales Experience Preferred.
• College degree preferred but not required.

Qualifications

• High School/GED

Skills

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Pay

$21.50/hr

Schedule

Work from Home