Licensed EAP Specialist - Remote

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits.

Responsibilities

• Take calls from a queue in a call center environment
• Respond to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately
• Initiate counseling referrals
• Provide authorizations for appropriate outpatient care
• Document clinical notes and updates in the care management database
• Provide clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse, and medical co-morbidities for member calls
• Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
• Solve moderately complex problems and/or conduct moderately complex analyses

Requirements

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Therapy, or a related counseling field
• Active, unrestricted independent behavioral health license in your state of residence
• 2+ years of experience in a behavioral health setting
• Dedicated workspace/home office and secure high-speed internet at home

Preferred Qualifications

• Certified Employee Assistance Professional (CEAP)
• EAP experience
• Experience working at a managed care organization (MCO)
• Experience working in an inpatient setting
• Experience working with adults in crisis
• Experience working with various age groups
• Experience working in a call center setting
• Experience with crisis management
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Schedule

• Monday - Friday, 8:30 AM - 5:00 PM CST through the end of 2026
• Effective 01/01/27, the hours will change to 10:30 AM - 7:00 PM CST
• No flexibility with either schedule

You'll enjoy the flexibility to work remotely from anywhere within the U.S.

Pay

The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)