Licensed EAP Specialist - Remote - California preferred

Primary Responsibilities

Take calls from a queue in a call center environment
Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities
Conduct telephonic consultations with individual members
Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors
Solve moderately complex problems and/or conduct moderately complex analyses
Identify solutions to non-standard requests and problems
Provide explanations and information to others on difficult issues
Coach, provide feedback, and guide others
Consult with licensed staff or leadership on high-risk situations
Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists
Be a resource for others with less experience
Work with minimal guidance; seek guidance on only the most complex tasks

Required Qualifications

• Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related field
• Active, unrestricted, independent behavioral health license in the state of residence
• 2+ years of clinical experience, post-master's degree
• Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols
• Designated workspace and secure high-speed internet in your home

Preferred Qualifications

• Certified Employee Assistance Professional (CEAP)
• EAP experience
• Experience working in a managed care organization, inpatient setting, public or private clinic with an emphasis on mental health, and/or chemical dependency
• Experience working with adults in crisis
• Experience working with various age groups
• Experience in a call center setting
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Proficient with Electronic Medical Record (EMR) systems and MS Office applications (Outlook and Teams)
• Proven solid written and verbal communication skills
• Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Pay and Benefits

The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment.
We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected.

About the Role

Join us to start Caring. Connecting. Growing together. EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits.

Benefits

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Due to business needs, residency in California is preferred.

Schedule

This position has a set schedule of Thursday - Sunday, 4PM - 3AM Central Time that includes shift differentials for evenings, overnights, weekends, and holidays.

Qualifications

Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related field
Active, unrestricted, independent behavioral health license in the state of residence
2+ years of clinical experience, post-master's degree
Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols
Designated workspace and secure high-speed internet in your home

Skills

Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities
Conduct telephonic consultations with individual members
Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan
Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors
Solve moderately complex problems and/or conduct moderately complex analyses
Identify solutions to non-standard requests and problems
Provide explanations and information to others on difficult issues
Coach, provide feedback, and guide others
Consult with licensed staff or leadership on high-risk situations
Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists
Be a resource for others with less experience
Work with minimal guidance; seek guidance on only the most complex tasks

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution (all benefits are subject to eligibility requirements)

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.