Licensed Customer Service Representative (Insurance) - Peoria, IL

About the role

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG's insurance, membership, and financial products.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Participate in team service efforts and help deliver consistent, customer-focused support.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Refer customers to agents when appropriate.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.
• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Qualifications

• High School Diploma or equivalent.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Skills

• Insurance Knowledge & Sales.
• Customer Service & Communication.
• Sales Support.
• Systems, Records & Administration.
• Communication, Math & Customer Service.

Benefits

ACG offers a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Benefits include medical plans with multiple coverage options, prescription drug coverage, dental and vision benefits, an Employee Assistance Program, short-term and long-term disability coverage, critical illness, accident, and pet insurance options, a 401(k) plan, tuition assistance, and more.

Pay

Starting pay ranges from $23.00 to $25.50 per hour, based on experience.

Schedule

Monday - Friday 8:30am – 5:30pm.