Library Services Specialist, Norlin Evening & Weekends

About the role

The Libraries at CU Boulder are seeking two Library Services Specialist, Norlin Evening & Weekends positions. These roles provide user-centered customer service and assistance at all in-person service points in Norlin Library as well as virtual services. These positions work closely with other services partners to ensure consistent service and collaborate to improve practices as needed.

Responsibilities

• Provide user centered customer service
• Staff in-person service points in Norlin library
• Staff Libraries-wide virtual services including chat and email
• Serve as backup to other locations with evening and weekend services as needed
• General patron services - circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals
• Patron account assistance - fines, replacements, discrepancies, etc.
• Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.)
• Position is able to resolve common customer service issues independently. Uses job knowledge to derive solutions to non-standard patron issues and problems.
• Collaborate with other Section and Team Members and other services partners
• Maintain and monitor current services, procedures, practices, and documentation for improvements
• Uses job knowledge to make suggestions and recommendations to improve services
• Works closely with Libraries Security by providing support for security for library facilities
• Stays up to date with any changes Night and Weekend Staffing Coordinator
• Review evening & weekend schedules at all locations for student and non-student coverage
• Identify potential challenges with coverage and make suggestions for long-term solutions or independently solve short-term staffing needs
• Share updates with collaborators and arrange coverage
• Collaborate with desk managers for consistent user and staffing experience
• Supervise Norlin service points and oversee student employees during weekend and evening operational hours
• Work on-site during weekend and evening operational hours
• Works closely with other weekend and evening service point supervisors to ensure successful scheduling and collaboration
• Organize and maintain in-person desk
• Provide supervision of student personnel during weekend and evening operational hours at Norlin
• Use job knowledge to train student personnel in circulation procedures and policies
• Work closely with Norlin circulation student supervisor to provide feedback on students and training needs
• Work closely with Libraries Security as main services contact on weekends and evenings, as well as backup security student supervision, and backup opening and closing of library facilities as needed.

Qualifications

• Two years of experience in an occupational field related to the work assigned to the position
• Colorado residency required
• Strong customer service skills
• Ability to advocate and cultivate an environment of inclusion and respect
• Experience working in an academic library setting
• Experience using integrated library software circulation modules (ILS)
• Experience with supervision

Benefits

• Annual salary of $43,000
• Additional compensation details: Weekend shift differential of 20% for all hours worked when more than half of the scheduled shift hours fall on a weekend shift that starts at 4 p.m. Friday evening through 6 a.m. Monday. Second shift differential of 7.5% for all hours worked when half or more of the scheduled work hours fall between 4 p.m. and 11 p.m. Monday through Thursday.
• Benefits include medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit.

Pay

The annual salary for these full-time positions is $43,000.

Schedule

This position is fully on-site. The first position works Saturday-Wednesday 10am-6pm, while the second position works Sunday-Thursday 3pm-11pm. Hours will adjust when building hours change, e.g., finals, summer, intersessions, holidays. Ample notice will be given ahead of these changes, and employees will continue to be scheduled for full-time hours (40 hours per week) during these periods.