Library Evening Access Services Coordinator

About the role

The Opportunity: Embry-Riddle Aeronautical University (ERAU) invites applications for the position of Library Evening Access Services Coordinator. This position plays a critical role in supporting library operations, delivering high-quality customer service, and ensuring access to library resources, services, and facilities during evening and weekend hours.

Responsibilities

• Provide direct assistance at library service desks, helping constituents discover, access, and utilize library collections, resources, and services in a variety of formats.
• Manage the circulation of library materials and equipment, including check-out and check-in functions.
• Utilize the Alma Library Services Platform (LSP), shared with the ERAU Hunt Library, to support circulation and access services operations.
• Oversee library operations, services, facilities, and resources during evening hours, serving as the primary staff member responsible for library operations during assigned shifts.
• Serve as the full-time staff member in charge on Saturdays and conduct facility closing procedures on Fridays and Saturdays.
• Monitor and respond appropriately to facility, operational, and safety-related concerns.
• Aid in the supervision, training, scheduling, and evaluation of student assistants, with direct responsibility for evening student staff supervision.
• Coordinate facility-related requests and submit work orders to Facilities Management, Safety, and Custodial Services as needed.
• Participate as a member of the Library Marketing Committee and contribute to outreach and promotional initiatives.

Work Schedule

Fall and Spring Semesters: Tuesday through Saturday, 12:00 p.m. – 9:00 p.m. Final Examination Period: Extended Hours: Tuesday through Thursday, 12:00 p.m. – 9:00 p.m., Friday and Saturday, 4:00 p.m. – 1:00 a.m. Summer Schedule: Tuesday through Friday, 7:00 a.m. – 5:00 p.m. Please note: Work hours may vary during academic breaks, holidays, and special operating periods to meet library staffing and service needs.

Job Duties

• Patron Services & Technology Support:
  • Provide frontline constituent service at library service points, assisting students and faculty members with access to library resources, services, materials, and technology.
  • Utilize the Alma Library Services Platform to manage circulation transactions, patron accounts, equipment lending, and resource access.
  • Troubleshoot and support library technology, including computers, printers, scanners, plotters, study room equipment, and loanable devices.
  • Interpret and enforce library policies, procedures, patron confidentiality standards, and FERPA requirements.
  • Resolve patron inquiries, complaints, and registration issues while maintaining a high level of constituent service.
  • Receive billing questions and elevate as needed to Access Services Supervisor or designated authority.
• Access Services Operations:
  • Oversee evening and weekend library operations, including facility closing procedures on Fridays and Saturdays.
  • Serve as the full-time staff member in charge on Saturdays and conduct facility closing procedures on Fridays and Saturdays.
  • Support Access Services functions and serve as a cross-trained backup for departmental operations.
  • Manage Course Reserves services, maintain usage statistics, and communicate with faculty and staff.
  • Maintain departmental documentation, policies, procedures, and student employee resources.
  • Contribute to library marketing, outreach initiatives, displays, exhibits, and programming.
• Student Assistant Supervision:
  • Assist with recruiting, hiring, onboarding, training, scheduling, and evaluating student assistants.
  • Provide direct supervision of student employees during evening and Saturday shifts.
  • Monitor performance, ensure compliance with departmental policies, and support professional development opportunities.
  • Collaborate with the Access Services team to maintain adequate staffing and service coverage.
• Building Safety & Facilities Coordination:
  • Promote a safe, secure, and welcoming library environment.
  • Serve as the evening liaison with Safety, Facilities Management, and Custodial Services.
  • Submit and monitor facility work orders and respond to operational and emergency situations as needed.
• Outreach & Professional Engagement:
  • Support library outreach, marketing, strategic initiatives, and special projects.
  • Participate in library, campus, and university committees and meetings.
  • Stay current with trends and best practices in library services through ongoing training and professional development.

Qualifications

• Education: High school (or GED) level ability in grammar, spelling, basic composition, and math.
• Required Skills, Knowledge, Abilities:
  • Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
  • Adaptability: Ability to work in an environment with numerous interruptions while continuing to carry on work priorities and responsibilities.
  • Communication: Excellent interpersonal and communication skills, oral, written, public speaking, and listening, and transmitting ideas in a service environment.
  • Knowledge: Knowledge of library services platforms, library operations, and the Library of Congress classification system.
  • Learning: Committed to lifelong learning and assisting others in learning processes.
  • Negotiation and Problem Solving Skills: Uses negotiation and diplomacy skills in problem-solving and decision-making.
  • Judgement: Understands organizational political environment and uses sound judgment and tact.
  • Professionalism: Conducts oneself as an emissary in a personable and committed manner, demonstrating respect of the position, fellow colleagues, departmental integrity, and the university’s best interests.
  • Teamwork: Ability to work in a team environment of mutual respect, trust, and cooperative working relationships with others.
  • Technology skills: Ability to use and troubleshoot Library Service Platform, OPAC, and reserve module. Ability to use and trouble shoot printers, plotters, computers, and library technology lending items.
• Preferred: Demonstrable academic library experience and/or direct service to students and faculty members.
• Required minimum number of years work-related experience: 1-3 years of library-related experience.