Library Community Service Officer (Part-Time)

About the role

This is a part-time, benefited position. The Library Community Service Officer reports to and receives supervision from the Lead Library Security Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

Responsibilities

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Respond to alarms from theft detection devices
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Maintain Closed Circuit Television surveillance system
• Maintain Integrated Security System and Alarms
• Maintain Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD
• After appointment, Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

Requirements

• High School Diploma or Equivalent
• Valid California Driver’s License
• Knowledge of or the ability to learn to use, applicable public safety related equipment and systems
• Strong written and oral communication skills
• Ability to deal tactfully and effectively with a wide range of people
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key badging station
• Ability to understand and operate an InfoGraphics Alarms system
• Ability to learn Police 10 code
• Ability to use handheld radio communication system
• Excellent customer service skills
• Ability to act calmly and rationally in emergency situations
• Ability to monitor CCTV screens for extended periods

Qualifications

• Knowledge of or the ability to learn to use, applicable public safety related equipment and systems
• Strong written and oral communication skills
• Ability to deal tactfully and effectively with a wide range of people
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key badging station
• Ability to understand and operate an InfoGraphics Alarms system
• Ability to learn Police 10 code
• Ability to use handheld radio communication system
• Excellent customer service skills
• Ability to act calmly and rationally in emergency situations
• Ability to monitor CCTV screens for extended periods

Skills

• Quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Understand and apply local, state, and federal laws
• Understand and prepare clear and concise reports
• Communicate with constituents in a professional and respectful manner
• Act calmly and rationally in emergency situations
• Understand and operate a computer card key badging station
• Understand and operate an InfoGraphics Alarms system
• Learn Police 10 code
• Use handheld radio communication system
• Establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment

Benefits

The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/. Questions may be sent to jobs@sjsu.edu.

Pay

Anticipated Hiring Range: $2,329.50/month (Part-Time) (Step 16) Hiring Range: $3,461/month - $5,043/month (Step 1 – Step 20)

Schedule

Incumbents are assigned to shift work and rotated among various assignments.