Library Community Service Officer (Full-Time)

About the role

The Library Community Service Officer reports to and receives supervision from the Lead Library Community Service Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

Responsibilities

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Maintain Closed Circuit Television surveillance system
• Maintain Integrated Security System and Alarms
• Maintain Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD

Requirements

• Must possess a valid California Driver’s license
• Must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms
• Must be able to stand, sit, or walk for lengthy periods of time, and may be indoors or outdoors
• May be exposed to physical and verbal abuse where considerable self-control must be exercised
• Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment
• Assigned to shift work and rotated among various assignments

Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

Skills & Abilities

• Quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Understand and apply local, state, and federal laws
• Knowledge of or the ability to learn to use applicable public safety related equipment and systems
• Prepare clear and concise reports
• Strong written and oral communication skills
• Deal tactfully and effectively with a wide range of people
• Act calmly and rationally in emergency situations
• Understand and operate a computer card key badging station
• Understand and operate an InfoGraphics Alarms system
• Learn Police 10 code
• Use handheld radio communication system
• Effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Excellent customer service skills
• Act calmly and rationally in emergency situations
• Monitor CCTV screens for extended periods

Pay

Anticipated Hiring Range: $4,618/month

Hiring Range: $3,680/month - $5,310/month

Schedule

Shift work and rotated among various assignments.