Housing Community Service Officer (Full-Time)

About the role

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services.

Responsibilities

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Checks-in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and Fire Safety Systems and Alarms
• Enter requests into TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

Requirements

The Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.

Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Ability to monitor/access CCTV screens
• Ability to possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Pay

Classification: Community Service Specialist I
Anticipated Hiring Salary: $4,659/month (Step 16)
CSU Salary Range: $3,461/month - $5,043/month

Schedule

Selected candidates will be placed in one of the following shifts based on operational needs.
Day Shift: Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.–7:00 p.m.
Night Shift: Thursday, Friday, Saturday, and every other Wednesday, 7:00 p.m.–7:00 a.m.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

Additional Information

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.