Library - Associate III

Description

JOB SUMMARY

The Library Associate 3 role is the senior position within the Library Associate job family. Primary responsibilities include working at the circulation desk, providing excellent customer service, opening accounts, placing holds, handling fines and fees, resolving patron account issues, and shelving books. A portion of the Library Associate 3 role may also involve supporting library outreach and programming opportunities.

Primary Responsibilites

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
• Work closely with Librarians and library management to plan, implement and promote programming activities
• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
• Aid with library opening and closing procedures
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Maintain professional, timely, and effective communication with patrons, coworkers, and leadership
• Identify materials in incorrect locations and assist in maintaining orderly and welcoming public spaces throughout the library
• Aid patrons with the use of public computers, Wi-Fi printing, photocopiers, scanners, and other public technology resources
• Promote library services, resources, programs, and products to increase patron awareness and encourage engagement
• Other duties as assigned

Requirements

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED required, Bachelor’s degree preferred
• Three years library experience preferred
• One-year supervisory experience preferred
• Proficiency with library systems and databases
• Excellent communications skills, both written and verbal
• Multilingual speaking is a plus
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
• Excellent customer service skills
• Able to work a regular schedule that may include a combination of days, evenings and weekends

Benefits

Health Care Plan (Medical, Dental, and Vision)

Paid Time Off (Vacation, Sick & Public Holidays)

Tuition Assistance

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Short Term & Long Term Disability

Training & Development

Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.