Library - Associate III

About the role

This position is for a Library Associate 3, primarily focused on Adult and Senior Programs. The selected candidate will assist the librarian with planning and facilitating library programs and/or volunteer coordination, staff the circulation desk, and provide excellent customer service.

Responsibilities

• Provide customer service to patrons by welcoming them, offering tours, and assisting in all areas of the library.
• Work closely with librarians and library management to plan, implement, and promote programming activities, with a focus on Adult Services.
• Plan, implement, and attend outreach services in the community.
• Inform library patrons of rules of conduct and enforce them when necessary.
• Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs.
• Support the Circulation Desk by answering patron questions, issuing library cards, checking materials in/out, and managing patron accounts.
• Process damaged materials to maintain collections in good condition.
• Assist with library opening and closing procedures.
• Act as Person in Charge (PIC) when library management or librarians are not available.
• Coordinate volunteers, assign duties, and provide necessary training.
• Supervise junior Library Associates, including managing performance, evaluations, interviewing/hiring, training, and approving timesheets.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• Three years of library experience preferred.
• One year of supervisory experience preferred.
• Proficiency with library systems and databases.
• Excellent written and verbal communication skills.
• Multilingual ability is a plus.
• High degree of proficiency in MS Office suite (Excel, Word, PowerPoint) is desired.
• Excellent customer service skills.

Physical Requirements

• Frequently move within the library to file and retrieve books and other items, including from high shelves.
• Lift and push up to 25 pounds regularly and occasionally up to 35 pounds (e.g., heavy boxes, books, equipment).
• Work in confined spaces; walk, bend, stoop, reach, and climb.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Schedule

24 hours worked per week.