Library - Associate III

Senior role in the Library Associate job family; may supervise Junior Library Associates. Focuses on programming, circulation-desk service, and volunteer coordination.

Responsibilities

• Provide customer service to patrons by greeting, giving tours, and assisting in all library areas.
• Supervise junior Library Associates: manage performance, conduct evaluations, interview/hire, train, and approve timesheets.
• Collaborate with Librarians and management to plan, implement, and promote programming activities.
• Process newly acquired materials: apply identifying stamps, labels, RFID tags, and covers.
• Inform patrons of conduct rules and enforce them when necessary.
• Maintain circulation records and oversee mailing of materials to homebound patrons.
• Process damaged materials to keep collections in good condition.
• Assist with library opening and closing procedures.
• Support the reference desk by answering patron questions.
• Coordinate and assign duties to volunteers, providing necessary training.
• Know and uphold the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement; support freedom of access and patron discretion.
• Follow all legal and policy requirements related to patron privacy and custodianship of records.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• Three years of library experience preferred.
• One year of supervisory experience preferred.
• Proficiency with library systems and databases.
• Excellent written and verbal communication skills.
• Multilingual ability is a plus.
• High proficiency in MS Office suite (Excel, Word, PowerPoint) desired.
• Strong customer service skills.
• Ability to work a regular schedule that may include days, evenings, and weekends.

Physical Requirements

• Frequently move within the library to file and retrieve items, including from high shelves.
• Lift/push up to 25 pounds regularly and occasionally up to 35 pounds (boxes, books, equipment).
• Work in confined spaces; walk, bend, stoop, reach, and climb.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources