Library Associate, Electronic Resource Management

About the role

Duke University Libraries value the skills, experiences, and perspectives each staff member brings to their work. Employees are expected to demonstrate strong customer focus, collaboration, creative problem solving, and continuous learning, while contributing to an inclusive workplace culture that respects diversity of background, thought, and experience.

Responsibilities

• Assumes principal responsibility for managing database metadata in the suite of electronic resources management tools used by the Libraries. (40%)
• Performs quality control checks of subscribed databases to ensure consistency and accuracy utilizing multiple technologies. This includes monitoring monthly reports of provider and database changes from our electronic resource management tools and monitoring email notifications of changes from vendors.
• Investigates and resolves inaccuracies and queries regarding access to resources. Activates new database collections in Alma; requests that they are added to EZproxy as needed
• Updates and maintains records in Springshare Database A-Z List
• Troubleshoots and investigates denial of access problems for databases that come through the LibAnswers AskTech ticketing system or through direct communication. (20%)
• Troubleshooting involves in-depth knowledge of the multiple technologies that support e-resource access, considerable independent judgment, and may include:
• Investigation of subscription data, access given to Duke on provider’s websites, and activations in the knowledgebase.
• Regular communication with vendors to gather information and resolve discrepancies.
• Testing off-campus access, basic knowledge of IP-based, proxied, and SSO authentication methods, and URL structures. Resolutions and customer support for patrons are given high priority, and work priorities are re-assessed based on patron needs.
• Responding to denial of access requests that require deviation from standard operating procedures by submitting tickets to bring in additional help as an appropriate resource.
• Supports accessibility through systematic evaluation of online research databases under consideration for acquisition by:
• Initiating, managing, and publicizing research database trials for library staff in Springshare Database A-Z List
• Systematically reviewing trialed databases for accessibility features using freely available tools such as screen readers, browser extensions, and manual testing methods
• Communicating findings to colleagues and vendors
• Provides general e-resource management support by:
• Keeping abreast of new developments and trends affecting electronic resources management by attending meetings, programs, workshops, monitoring listservs, etc. (5%)
• Serving as backup to other ERAD staff members, as appropriate.
• Performing other related duties or projects as assigned.

Qualifications

• Requires two years of library experience to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; able to work independently and as a member of a team; high proficiency using computer-based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services.
• Preferred: Prior experience working in an academic research library. Demonstrates in-depth knowledge and expertise in one or more areas of library resources and services such as electronic resources management. Familiarity with continuing resources lifecycle, knowledge and experience searching and editing in an integrated library system or other web interface tools to bibliographic databases; knowledge of Alma and Springshare library systems or comparable library software; proficient knowledge of MS Office, especially Excel; demonstrated ability to search for and interpret information retrieved from various sources or systems.

Working Conditions

Normal office environment. Must be able to work in an environment in which exposure to materials containing dust and mold is possible.

Salary Range

This position classification offers a USD $51,401.00 to USD $82,291.00 annual salary range with an anticipated budgeted hiring range of $51,401.00 - $60,000, based on experience and internal equity. Duke is committed to transparency and fairness in its hiring practices.

Review of applications

Review of applications will begin immediately and will continue until the position is filled. Priority given to applicants who apply by Tuesday, May 26, 2026.

Pay Range

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Essential Physical Job Functions

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh