Library Technical Assistant: Acquisitions & Electronic Resources Specialist

About the role

The LTA Acquisitions & Electronic Resources Specialist serves as a member of the Access Services and Collections teams, reports to the Access Services Librarian, and leads the daily operation of course reserves, acquisitions, and electronic resources.

Responsibilities

• Communicate and coordinate the order, lease, receipt, and payment of library material including streaming media and standalone, serial, and standing orders.
• Create purchase orders and manage invoices within the library management system and in coordination with the Business and Finance Office.
• Resolve payment discrepancies, lapsed subscriptions and deliveries.
• Analyze usage and cost-per-usage statistics.
• Assist with government documents maintenance and projects.
• Maintain electronic resources and ensure consistent, accurate user access.
• Troubleshoot electronic resource issues and work with vendors and internal stakeholders to resolve problems.
• Consult with faculty about course materials to be placed on reserve.
• Research, verify, and troubleshoot bibliographic information.
• Manage the online and physical course reserves environments across University libraries to facilitate teaching and learning in compliance with copyright.
• Observe copyright, fair use guidelines, and contract agreements.
• Create new and modify existing bibliographic records.
• Digitize and reformat information sources to optimize access and readability.
• Cook up with library faculty and staff to acquire or lease material in a timely and cost-effective manner.
• Compile and analyze course reserve request and usage statistics.
• Oversee technical and daily operations that include circulation, management of patron accounts, first-level reference assistance, stacks maintenance and missing items, data collection, opening and closing procedures.
• Conduct regular walk throughs to welcome library users, answer questions, and ensure that resources are functional.
• Cook up with Information Technology Services, Facilities Management, Public Safety, and other units to maintain an environment conducive to learning.
• Contribute and implement ideas that welcome and engage library users.
• Manage expenditures to adhere to budget guidelines.
• Observe University and Library policies and procedures including Title IX guidelines, the Student Expression policy, and the Library’s Community Agreements.
• Draft and revise policy and procedure documentation.
• Conduct data analysis and reporting.
• Uphold patron privacy and other professional values.
• Engage in departmental initiatives, meetings, and projects.
• Practice flexibility and openness to the ideas and approaches of others.
• Practice awareness, self-reflection, and growth necessary for work with diverse populations.
• Hire, train, mentor, and evaluate student employees.
• Oversee frontline services by student employees to students, faculty, staff, and the public; intervene when appropriate to address patron or student employee concerns.
• Engage with student colleagues to mentor their development through active listening, teachable moments, and accountability.
• Ensure that student colleagues are well versed on the Library website, policies and procedures, the Library of Congress classification system, and wayfinding.
• Design and manage work projects, create and update workflows, that involve student colleagues in library initiatives and academic growth.
• Inform student colleagues about relevant news and developments in the Library.
• Inform Library colleagues about relevant news and developments from student colleagues.
• Model empathy, respect, curiosity, and calm when responding to emergencies and patron issues.
• Collaborate with fellow supervisors of student employees to enable consistent oversight and performance expectations.

  Qualifications

  • One of the following combinations:
    • A Certificate in library science with two (2) years of recent, full-time library or higher education work experience;
    • A Bachelor’s degree (or equivalent) with one (1) year of recent, full-time library work experience;
    • An Associate’s degree (or equivalent) with two (2) years of recent, full-time library work experience;
    • A High school diploma (or equivalent) with four (4) years of recent, full-time library work experience;
  • Students near completion of their education requirements are also encouraged to apply so long as they fulfill the relevant requirements.
  • Demonstrated experience leading a team in a formal or informal.
  • Preferred Two (2) years of experience working in an academic.
  • Experience hiring, training, and supervising college or university student.
  • Experience working with OCLC’s World Management Services (WMS), Adobe Acrobat, Springshare’s LibAnswers, Microsoft 365, Canva (graphic design), and Canvas (learning management system).
  • Knowledge and skills:
    • Comprehensive and in-depth knowledge of library operations, technologies, and tenets such as intellectual freedom and
    • Strong written and verbal communication skills.
    • Detail-oriented and strong organizational and administrative.
    • Interpersonal skills with the ability to work successfully in a collaborative environment with people from culturally diverse backgrounds including students, colleagues, and the
    • Comprehensive knowledge of library databases, systems and resources, and trends in assigned functional area(s), including expertise in search.
    • Expertise in relevant areas of a library's integrated library.
    • Participation in short- and long-term planning through the collection, organization, analysis, and interpretation of data and
    • Performance of conflict resolution with empathy and flexibility; familiar with deescalation.
    • Demonstrated skill with computers, software, and basic hardware (e.g., printers).
    • To interact with diverse populations, work independently within a framework of duties, and perform amidst interruptions and
    • To work independently, under high pressure during busy times, and when patron traffic is
    • Proficiency in the Library of Congress classification system, Microsoft