Library Technical Assistant: Resource Sharing Specialist

About the role

The Armacost Library seeks a Full-Time, Non-Exempt (Twelve months), Full-time (40 Hours) Library Technical Assistant (LTA) to serve as a member of the Access Services team. This position serves as the lead student supervisor.

Responsibilities

• Manage borrowing and lending requests across various resource sharing systems and cooperative efforts with other libraries.
• Interpret library e-resource licensing agreements, comply with U.S copyright law (Title 17, U.S. Code), and apply resource sharing best practices and guidelines to manage requests.
• Cook up requests across University libraries.
• Research, verify, and troubleshoot bibliographic information.
• Provide access to free or open access resources when available.
• Assess cooperatives and library lending policies to optimize the duration of loans and reduce costs.
• Communicate with borrowers and lenders regarding overdue, lost, and recalled items.
• Heed lender and cooperative priorities to maximize cost-effective options for our users.
• Explore alternative borrowing and lending technologies as needed.
• Compile and analyze borrowing and lending statistics.
• Lead Supervisor of Student Library Clerks
• Enrich the Library’s student employment experience through programming for student employees and supervisors.
• Coordinate with Student Employment to recruit and assess library clerks.
• Take disciplinary action when necessary.
• Coordinate the hiring, training, mentoring, and evaluation of library clerks with fellow student supervisors.
• Analyze and manage the student employment budget to ensure sufficient front-desk coverage during operating hours.
• Create new and update existing documentation to equip library clerks to carry out their responsibilities.
• Analyze front desk data to assess library clerk performance.
• Oversee frontline services by student employees to students, faculty, staff, and the public; intervene when appropriate to address patron or student employee concerns.
• Engage with student colleagues to mentor their development through active listening, teachable moments, and accountability.
• Ensure that student colleagues are well versed on the Library website, policies and procedures, the Library of Congress classification system, and wayfinding.
• Design and manage work projects, create and update workflows, that involve student colleagues in library initiatives and academic growth.
• Inform student colleagues about relevant news and developments in the Library.
• Inform Library colleagues about relevant news and developments from student colleagues.
• Model empathy, respect, curiosity, and calm when responding to emergencies and patron issues.
• Collaborate with fellow supervisors of student employees to enable consistent oversight and performance expectations.
• Operations
• Oversee technical and daily operations that include circulation, management of patron accounts, first-level reference assistance, stacks maintenance and missing items, data collection, opening and closing procedures.
• Conduct regular walk throughs to welcome library users, answer questions, and ensure that resources are functional.
• Cook up with Information Technology Services, Facilities Management, Public Safety, and other units to maintain an environment conducive to learning.
• Contribute and implement ideas that welcome and engage library users.
• Manage expenditures to adhere to budget guidelines.
• Observe University and Library policies and procedures including Title IX guidelines, the Student Expression policy, and the Library’s Community Agreements.
• Draft and revise policy and procedure documentation.
• Conduct data analysis and reporting.
• Uphold patron privacy and other professional values.
• Engage in departmental initiatives, meetings, and projects.
• Practice flexibility and openness to the ideas and approaches of others.
• Practice awareness, self-reflection, and growth necessary for work with diverse populations.

Qualifications

• One of the following combinations:
• A Certificate in library science with two (2) years of recent, full-time library or higher education work experience;
• A Bachelor’s degree (or equivalent) with one (1) year of recent, full-time library work experience;
• An Associate’s degree (or equivalent) with two (2) years of recent, full-time library work experience;
• A High school diploma (or equivalent) with four (4) years of recent, full-time library work experience;
• Students near completion of their education requirements are also encouraged to apply so long as they fulfill the relevant requirements above.
• Demonstrated experience leading a team in a formal or informal capacity.
• Two (2) years of experience working in an academic library.
• Experience hiring, training, and supervising college or university student assistants.
• Experience working with OCLC’s World Management Services (WMS), OCLC Tipasa, Springshare’s LibAnswers, Microsoft 365, Canva (graphic design), and Canvas (learning management system).