Resource Sharing Library Specialist (Access, Assessment, and User Experience)

About the role

We are seeking a Library Specialist I under general supervision to manage advanced tasks and non-standard workflows for access services. This position involves analyzing patron needs and recommending service improvements or troubleshooting support.

Responsibilities

• Collaborates with the Service Desk Student Supervisor to coordinate student workers and provide support for assignments and training.
• Solves issues related to missing, damaged, and overdue items to maintain positive relationships with patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Aids library staff and patrons with routine and non-routine questions and refers non-routine questions to the appropriate colleague.
• Supports a variety of services using standardized workflow procedures and steps, resolving issues based on knowledge and experience.
• Assists in developing new workflows or enhancing existing ones.
• Participates in collaborative department projects, lending expertise and completing assigned tasks.
• Reviews and recommends workflow or service improvements based on relevant statistics.
• Maintains and improves documentation.
• Takes on special projects and tasks as assigned.

Requirements

Minimum qualifications include a high school diploma or equivalent, three years of related experience, and additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.
• Technical skills including Analytical Skills (Intermediate), Coaching and Mentoring (Intermediate), Information Resource Proficiency (Intermediate), Library Expertise (Intermediate), Problem Solving (Intermediate), Process Improvement (Intermediate), Research Assistance (Intermediate), Workflow Management (Intermediate).

Skills

• Analytical Skills - Intermediate
• Coaching and Mentoring - Intermediate
• Information Resource Proficiency - Intermediate
• Library Expertise - Intermediate
• Problem Solving - Intermediate
• Process Improvement - Intermediate
• Research Assistance - Intermediate
• Workflow Management - Intermediate

Benefits

Starting salary range: $18.20-$33.90 HRLY ($61,213 targeted; Commensurate w/exp.)

Pay

$18.20-$33.90 HRLY ($61,213 targeted; Commensurate w/exp.)

Schedule

Monday - Friday; 8:30am-5pm

Employee group

Full Time

FLSA Status

Non-Exempt

Location

Hybrid/Worksite Homewood Campus

Department name

Access, Assessment, and User Experience

Personnel area

Libraries