Resource Sharing Specialist

About the role

Coordinates the daily operations of a library function or program such as serial ordering, reference processing, special collections, electronic publications, information services, and so forth. Performs reference work using subject expertise or general resource material. Trains and coordinates the work activities of library specialists, library assistants, and/or student workers. Interprets and teaches use of basic indexes, directories, guides, files and catalogs. Receives and processes reserves and library loan requests. Compiles book lists and bibliographies; reviews books and other material in areas of subject expertise. Participates in the preparation, maintenance and updating of policies and procedures for functional area. May teach electronic research classes to new and experienced library users. Performs other job-related duties as assigned.

Responsibilities

• Process interlibrary loan and document delivery requests from UH patrons and external resource sharing partners, primarily focused on borrowing workflows for Resource Sharing services.
• Apply multiple search techniques across a variety of databases to resolve complex interlibrary loan requests.
• Serve as the primary point of contact for the Resource Sharing unit, providing excellent customer service to UH patrons and partner libraries.
• Work with colleagues to identify workflow improvements and assist with creating and maintaining documentation related to Resource Sharing services.
• Ensure that Resource Sharing services meet national and state requirements for document accessibility.
• Work with colleagues to train and assist student workers in accessibility remediation tasks.
• Assist department team members and student workers with preparing materials for shipping, receiving borrowed and returned materials, and routing materials internally as appropriate on an as-needed basis.
• Understand and apply knowledge of internal policies and other relevant external interlibrary loan guidelines and agreements.
• Troubleshoot minor Resource Sharing system errors and patron-reported issues.
• Perform other job-related duties as assigned.

Requirements

• Bachelor’s degree

Preferred Qualifications

• Experience with customer service
• Experience providing interlibrary loan and document delivery services
• Experience in using library systems, such as Ex Libris Alma

Knowledge, Skills, And Abilities

• Excellent communication skills and attention to detail
• Adaptability and flexibility in managing tasks to meet changes in procedures, processes, and technology
• Sound judgement, as well as strong problem-solving and decision-making skills
• Ability to work independently with minimal oversight and to cooperate with colleagues across departments
• Directly relevant experience will be considered in lieu of education

All positions at the University of Houston-System are security sensitive and will require a criminal history check.