Resource Specialist
The VIOS Clinic · Portland, OR · 2 mo ago
Full-time
About the role
This position involves managing patient enrollment, authorizations, and managed care coordination within a busy healthcare environment.
Responsibilities
- Verify patient information and obtain authorizations for clinical care and diagnostics.
- Facilitate financial assistance and communicate payment expectations.
- Serve as a liaison for insurance and clinical staff, ensuring compliance with managed care policies.
- Resolve authorization issues and update benefits information.
- Provide high-quality customer service to patients, providers, and insurance carriers, addressing concerns and improving processes.
- Support department needs as assigned, including coverage for PAS resources.
Requirements
- 1+ years in a medical office with high-volume patient contact and managed care authorization experience, or 1.5+ years in a high-volume public interaction role with medical experience.
- Comprehensive PAS knowledge.
- Strong computer, communication, and customer service skills.
- Familiarity with CPT/ICD-10 coding.
- OHSU Epic and Excel skills preferred.
- Ability to work with or without accommodations.
Schedule
Monday to Friday, 8:00 am – 4:30 pm, with potential telecommuting after an initial period.