Library Assistant - Technical Services

Responsibilities

• Performs general day-to-day technical services duties, including but not limited to: bibliographic database entry and maintenance, copy cataloging, collection ordering, receiving, processing and mending, invoice preparation, interlibrary loan and collection distribution systems, mail and other deliveries processing and distribution.
• Provides excellent customer service by linking patron needs to library and community resources in a friendly, inclusive, and respectful manner.
• Interprets, explains, and applies library policy and procedures to respond to customer concerns.
• Directs Code of Conduct enforcement and behavioral issues in the library alongside Managers and Public Safety/Community Resource Specialist.
• Manages patron accounts and the circulation of library materials while maintaining patron confidentiality.
• Handles/counts cash and performs cash transactions.
• Offers technology assistance to patrons.

Qualifications

• High School Diploma or equivalent required.
• At least three (3) years of experience working in a library or experience using current Integrated Library System (ILS) software required.

Skills and Abilities

• Proficient computer literacy in email, basic software and hardware, and navigating the internet.
• Knowledge of library services and procedures and ALA Professional Code of Ethics.
• Collaborative and relationship-building skills.
• Effective communication and problem-solving abilities.
• Professionalism and adaptability.
• Technology proficiency, including mastering the library’s ILS, using various web-based resources, and assisting patrons with technology.

Other Duties

• Reports building malfunctions, safety, and security matters to management, safety specialist, and/or Maintenance staff.
• Provides input to managers in the improvement of library policies, plans, and goals and participates in staff committees.
• Offers technology assistance to patrons.

Pay

Post Job Offer Requirements: Job offers for this position are contingent on the individual passing a pre-employment background check. Employees working 30+ hours per week are eligible for the following 2026 benefits:

• Health Plan: Employee Plan Monthly Premium of $92.66, Employee & Spouse Plan Monthly Premium of $176.28, Employee & Child(ren) Plan Monthly Premium of $159.80, Family Plan Monthly Premium of $243.60.
• Dental Plan: Employee Plan Monthly Premium of $8.58, Employee & Spouse Plan Monthly Premium of $17.32, Employee & Child(ren) Plan Monthly Premium of $19.34, Family Plan Monthly Premium of $28.43.
• Vision Plan: Employee Full Vision Plan Monthly Premium of $9.14, Materials Only Plan Monthly Premium of $6.10, Employee & Spouse Full Vision Plan Monthly Premium of $18.25, Materials Only Plan Monthly Premium of $12.19, Employee & Child(ren) Full Vision Plan Monthly Premium of $24.22, Materials Only Plan Monthly Premium of $16.18, Family Full Vision Plan Monthly Premium of $24.22, Materials Only Plan Monthly Premium of $16.18.
• Annual Employer HSA Contribution: Contribution of $750 for Employee Plan, Contribution of $1,500 for Employee and Dependent Plan.
• Paid Time Off (PTO): PTO for non-represented employees prorated for remainder of first year of employment. Starting at 4 weeks for first full year of employment for full time staff.
• Wisconsin Retirement System (WRS): Participation required for eligible employees.
• Paid Holidays: Eligible upon hire. 10 observed holidays each calendar year.
• Tuition Assistance: Eligible after 6 months of hire.