Library Associate – Systems Services

Essential Functions

• Provides exceptional customer service to external and internal customers.
• Responds to and resolves patron questions or concerns.
• Provides first level of contact for daily Help Desk calls; conveys resolutions to staff.
• Troubleshoots hardware and software issues for all library locations; tests new equipment.
• Assists patrons with more advanced technology issues.
• Assists with audio and video equipment for events and meetings.
• Installs and configures software and updates.
• Sets up staff workstations and peripheral devices.
• Participates in the library’s ongoing training program.

Non-Essential Functions

• Primary backup for courier deliveries and materials processing in the absence of Mail Clerk/Courier.
• Assists in Circulation or other library departments as needed.
• Participates in Systems Services department on-call rotation.

Qualifications

Bachelor’s Degree; 1-2 years of library or customer service experience, or any equivalent combination of training and experience which provides the required knowledge and skills. Proficient with computers, Microsoft Office/Google Workspace, and office equipment. Must possess a valid South Carolina driver’s license.

Physical Requirements

Frequently required to perform basic physical activities and communicate effectively to carry out essential job duties. Must be able to reach, bend, stoop, carry, move and lift 10 lb. objects regularly. Correctable vision sufficient to read monitors, labels, and drive safely.

Benefits

• South Carolina Retirement System
• Annual Leave
• Sick Leave
• Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Health Savings Account
• Health Flexible Spending Account
• Dependent Flexible Spending Account
• Onsite Employee Health Clinic
• Onsite Employee Workout Facility
• Tuition Reimbursement Program
• South Carolina Deferred Compensation Program
• Employee Assistance Program (EAP)
• Supplemental Insurance Options
• Discounted rates at local fitness facilities