Library Access Services Specialist I (S03783)

Montgomery College, Takoma Park/Silver Spring Campus, seeks candidates for a full-time Library Access Services Specialist I. This is a Bargaining, non-exempt, grade 17 position. Telework eligibility: 1 day per week, based on operational need. Employees must reside in and perform telework from Maryland, Washington, DC, Virginia, West Virginia, Delaware, or Pennsylvania.

Schedule

Two positions available (apply to one or both):

• Position (R7613): Tuesday – Thursday 9:30am – 6:00pm, Friday – Saturday 8:30am – 5:00pm.
• Position (R7594): Monday – Thursday 1:30pm – 10:00pm, Friday 8:30am – 5:00pm.

About the role

The Library Access Services Specialist I provides front-line support to students, faculty, staff, and community members using the library. This position helps users find library materials, access online resources, use technology, and navigate library services. The Specialist also supports the daily operation of the library and works with other College departments, including IT, Facilities, and Public Safety, when assistance is needed.

Responsibilities

• Provide customer service at the library service desk and assist users in person and virtually.
• Help users locate materials and use the library catalog, databases, and other online resources.
• Answer questions and connect users with the appropriate library or College department when additional assistance is needed.
• Assist with computers, laptops, tablets, printers, scanners, assistive technology, and other library equipment.
• Troubleshoot basic hardware, software, and technology issues.
• Check library materials in and out, update user records, and follow up on overdue materials.
• Support library services such as course reserves, fines and fees, interlibrary loans, intercampus loans, periodicals, stacks maintenance, displays and events, and emergency preparedness.
• Cross-train in different library service areas to provide coverage when needed.
• Create and maintain displays highlighting library resources, services, holidays, heritage months, and topics of interest to the College community.
• Track circulation and other library service statistics.
• Help resolve customer service concerns involving library accounts, services, or use of library spaces.
• Assist with opening, closing, and securing the library.
• Help oversee library operations, facilities, and safety during early morning, evening, or weekend hours when senior Access Services staff or supervisors are not present.
• Report facilities and safety concerns to the appropriate College department.
• Follow College policies related to confidentiality, FERPA, copyright, and appropriate use of technology.
• Assist with annual testing of library management system software upgrades.
• Perform other duties as assigned.

Qualifications

• Associate’s degree.
• One year of experience working in a library, OR two years of administrative support or customer service experience.
• An equivalent combination of education, training, certification, and experience that provides the knowledge and skills needed to perform the essential duties of the position may also be considered.
• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

Skills

• Enjoys working directly with students and other library users.
• Provides strong customer service and communicates clearly.
• Can remain patient and professional when handling questions or concerns.
• Is comfortable working with computers and learning new technology.
• Can troubleshoot basic technology issues.
• Can manage several responsibilities while maintaining accuracy.
• Works well independently and as part of a team.
• Is dependable and comfortable taking responsibility for library operations when senior staff are not present.

Pay

Hiring range: $21.36 – $26.71 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum hourly rate for this position is $32.05 hourly.

Benefits

• Generous paid vacation, sick leave, and paid holidays.
• Medical, dental, vision, and group legal benefits.
• Professional development opportunities.
• Retirement plan (Maryland State Retirement System: Pension or Optional Retirement Plan).
• Educational assistance and tuition waiver for employee and dependents.
• Wellness programming including onsite gyms, pools, and classes.