Liaison for Computing, Administrative

About the role

Reports to Senior Director of Operations and Technology. Full-time (FTE 1). The Liaison for Computing (LFC) is a technologist role that prioritizes building relationships with constituents to increase the effectiveness of IT support and provide an exceptional educational experience for students. The LFC serves as the primary point of contact for IT needs for designated departments at Luther Seminary and Augsburg University, cultivates effective and innovative use of IT resources through positive professional relationships, awareness and expertise in discipline‑related IT resources, and consultative just‑in‑time support. The LFC manages and shapes support needs, sees resolutions through to completion, works to systematically improve IT literacy, and advances Luther Seminary’s ABIDE commitments (Accountability, Belonging, Inclusion, Diversity, Equity) through day‑to‑day work, relationships, and decision‑making.

Responsibilities

• Develop positive, professional working relationships with designated administrative and academic personnel; time shared between supporting administrative staff at Augsburg and faculty, staff, and students at Luther Seminary while balancing work with designated staff and investing in the IT office area.
• Provide consultative just‑in‑time support to ensure adequate responsiveness levels for the department, regularly monitoring support channels and delegating as needed.
• As part of the administrative LFC team, provide first‑level troubleshooting and service of computer and telecom equipment used by designated personnel in a team‑based support model.