Level’s Operations Administrative Support
About the Client
Level operates in the remote staffing industry, connecting businesses with Filipino Virtual Assistants to help them build reliable remote teams. The organization addresses challenges in remote workforce management by emphasizing accuracy, ownership, and clear communication in a fast-moving environment. Their culture values dependability, relational qualities, humility, and fairness.
About the Opportunity
The OPERATIONS ADMINISTRATIVE SUPPORT role focuses on managing core internal processes such as payroll preparation, client billing, HMO coordination, timekeeping, and operational ticket management. This position ensures smooth and organized operations, contributing to the overall efficiency and reliability of the organization’s remote workforce management.
Responsibilities
- Manage inbound tickets and provide updates related to payroll, HMO, billing, and administrative operations
- Monitor timekeeping records and related tracking spreadsheets
- Pre-process payroll for final approval and handle monthly client billing
- Coordinate HMO requests and documentation
- Communicate with clients regarding Virtual Assistant concerns and other operational matters as needed
- Identify operational issues and suggest improvements
Requirements
- Experience in operations or administrative management in corporate or remote settings
- Strong attention to detail and organizational skills
- Clear written and verbal English communication
- Professional client communication experience
- Ability to work independently and maintain accountability
- Comfortable in a fast-paced environment
- Team-oriented with a collaborative mindset
Pay
Monthly rate of $1100
Benefits
- Company-paid comprehensive medical insurance for employee and one dependent, with option to add dependents at discounted cost
- Company-paid life insurance with PHP 100,000 coverage including AD&D
- Unlimited paid time off
- Guaranteed on-time pay with favorable exchange rates