Lending Manager, MassMutual Federal Credit Union, Springfield, MA

Responsibilities

• Lead and oversee the end-to-end execution of the credit union’s lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality
• Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance
• Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards
• Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management
• Oversee mortgage servicing operations, including complex servicing activities, investor reporting, and direct relationship management with secondary market investors (e.g., Fannie Mae)
• Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans
• Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle
• Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement
• Build and manage operational reporting, dashboards, and performance metrics to support transparency and data-driven decision-making
• Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization
• Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO

Requirements

• Minimum Qualifications: Bachelor’s degree5+ years of lending experience within a financial institution2+ years of experience managing or overseeing a team
• Preferred Qualifications: Credit union experience strongly preferredExperience with lending systems (e.g., MeridianLink) and workflow optimizationCore system conversion or major system implementation experienceStrong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations)Experience with process improvement, reporting, and data-driven performance managementExperience leveraging AI tools and large language models to improve workflow efficiency, documentation, and decision support